Renko London Ltd are committed to provide you with high-quality products. Below you will find information about our online returns policy.
Online Dispute Resolution
If you have a problem with goods or services you purchased online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body:
What’s your online return policy?
We want you to be delighted every time you shop with www.renkolondon.com so we have a no hassle return policy. You have a right to cancel in writing any order placed on our website up to 14 (fourteen) calendar days from the date of receipt. As long as we receive the returned item we’ll exchange or refund it.
We will cover the return delivery cost if the item was sent to you in error or if the item is faulty, damaged or defective. Otherwise, the costs falls to you. This returns policy does not affect your statutory rights.
Please note Bespoke or Engraved items cannot be returned or exchanged.
Damaged items and product issues
If an item is faulty, damaged, defective or delivered to you in error don’t worry: we will do everything in our power to put things right.
If you have an issue or have received a damaged item please send us an email with your name, address and order number. Outline the issue as best you can and attach any photographs which might illustrate the damage or fault. We will try to respond as soon as possible during office hours (0900 to 1700 Monday to Friday)
Alternatively, you can call us on 07961196169. Outside office hours, messages may be left on the answer-machine.
How long does it take to process my returns?
We try to process returns as quickly as possible but in any case within 14 working days from receipt. Any refund will automatically be issued to the card used in the original transaction or the Paypal account used. If we cannot offer an acceptable replacement we will automatically refund you and let you know via email.
Where should I send my returns?
If you are returning goods for refund or exchange please send them to:
96 Linkside Woodside Park
N12 7LG London